How our referral service works

What happens when you call, who you'll speak with and what we do and don't do.

What we are

Water Damage Xpert is an information site and a free referral line. We publish practical guides about water damage, and we connect callers with independent water damage restoration companies in the cities listed on this site.

What happens when you call

  1. Your call is answered by, or routed to, an independent restoration company that serves your ZIP code.
  2. You describe what happened. They'll usually ask where the water came from, how long it has been wet and which rooms are affected.
  3. If you want help, you arrange an inspection or service directly with that company.
  4. Any estimate, contract and payment is between you and that company.

What we don't do

  • We don't inspect, extract, dry, clean or rebuild anything
  • We don't employ, train or supervise the companies you speak with
  • We don't warrant or guarantee their work
  • We don't handle insurance claims

Is it free?

Yes. There's no charge to you for using this site or the call line. Participating companies or the networks they belong to may pay for calls.

Do your homework

Ask about insurance, licensing where your state requires it, and how the company documents drying. Our guide to choosing a restoration company lists the questions to ask.