Questions to ask before anyone starts
- Do you follow the IICRC S500 standard, and are your technicians IICRC-trained?
- Are you insured, and do you hold any license my state or city requires for this work?
- Will you take and share daily moisture readings?
- What category and class do you assign to my loss, and why?
- Is this estimate for mitigation only, or does it include rebuild?
- Do you work with my insurer, and what will I be asked to sign?
Red flags
- Pressure to sign an assignment of benefits or a contract on the spot
- Refusing to put the scope or pricing method in writing
- No moisture meter in sight, or no plan to check readings
- Recommending tearing out everything before taking readings
- Door-to-door crews arriving uninvited right after a storm
Check before you hire
- Ask for proof of insurance and look up any license with your state
- Read recent reviews on independent sites, not only the company's own website
- Confirm who does the work: the company itself or subcontractors
- Keep copies of everything you sign
How our referral fits in
Water Damage Xpert connects callers with independent restoration companies that serve their ZIP code. We don't employ the crews, and we don't vouch for any company's work. Use the questions above with whoever you speak to, and hire only when you're comfortable.